JOB CODE – 7001


To coordinate, control, manage, support and track day to day network operations in the Zone to ensure optimal network availability, coverage, maintaining target network KPI’s to deliver plus one network quality. Providing local network support for both the Sales and marketing team in the Zone to ensure that network impacting issues are proactively resolved, delivering Operational excellence and +1 Network Experience



Day to day management of all Zonal Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoS

Support the Operational Interface to both internal and external stakeholders especially Commercial teams to ensure customer issues are resolved within acceptable KPIs
Tracking Zonal Network performance (Various KPIs and Network Availability)
Ensure that special task/project required by HQ Technical is carried out in the region.
Closely working with E//MS Team to develop processes to prevent/reduce network failures
Supporting the validation of CAPEX request from SPs
Tracking and ensuring that ISM vendors deliver on SLAs
Ensure SAQ activity is up to date (Rental renewal and lease payments with Regional Finance
Management of security and community issues that are beyond the MS to ensure network is not impacted negatively..
Initiating and ensuring implementation of preventive maintenance activities by SP Team in order to improve network performance.
Manage all Power improvement projects and ensuring OPEX saving initiatives are effectively implemented in the region.
Audit and support regional spares management to ensure availability of both critical and non critical spares at the regional warehouses.
Centrally co coordinating ISM project in conjunction with the regional heads.
Prepare and manage the annual Zonal operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria( Financial)
Direct Annual Regional Operating Plan compilation for Airtel Nigeria Networks
Direct achievement of Annual Regional Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments
Ensure Key focus on recurring Operating Expenditure.

Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)
Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
Identify, document and implement pertinent processes procedures and policies that will continually improve operational efficiency
To ensure that all network facilities are maintained in adherence to global best practices

Regulatory Compliance
Ensure that all activities of Operations and Maintenance in the Zone adhere to corresponding regulatory requirements in daily operations.

Partner Management
Ensure all processes for effective management of Partners.
Ensuring that Zonal SP requirements receive the necessary support from both the network local and central teams
Build a capable and motivated team at Airtel Nigeria to create a high performance team environment
Develop and motivate team members through structured training and on the job coaching
Establish performance expectations and regularly review individual performance



Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)
Sound knowledge of Mobile Network O&M

RELEVANT EXPERIENCE (Type of experience and minimum number of years)
years managerial experience in a GSM/mobile company
With at least 2 years senior management experience in an area of network operations

OTHER REQUIREMENTS (Behavioural etc.)
Analytical and Presentation skills
Strategic negotiation skills
Entrepreneurial disposition in decision making and managing resources
Logical decision making abilities
Flexible and dedicated
Ability to innovate and deliver value to business
Ability to manage an outsourcing partner to effectively deliver on service level agreements
Ability to motivate and lead both internal and external partners
Impeccable integrity and character
Communication Skills
Cost, process and automation Innovation

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